Refund Policy

30-Day Money-Back Guarantee & Refund Policy

At yourgameplace.co.uk, we want to ensure that you are 100% happy with your purchase.

• If you have technical or sales queries, do not hesitate to contact us.
• If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

yourgameplace.co.uk and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card.

The refund process depends the product or service purchased from yourgameplace.co.uk:

Requesting a Refund

1. Go to yourgameplace.co.uk > Returns
2. Fill the Order ID (Order Number) and Order Date of the product you want to refund
3. Select the refund reason
4. Click on Submit button

An automated response confirming receipt is sent to the email address associated with your account. Often the refund will be processed immediately, but if we need to review the request we will be in touch about the refund process.